Data Privacy Policy

This Privacy Policy explains how we collect, use, store and protect personal information when you use Wombat. It covers the types of data we gather, how we use it to manage accounts and payments, the steps we take to protect your information, and the options available to you. We aim to be clear about privacy and fair with how we handle your data.

Types of data we collect

We collect a range of information needed to open and operate accounts, process payments and keep the service secure. The main categories are described below.

Personal data

This includes name, date of birth, residential address, email address, phone number and any identity documents you provide for verification, such as a passport or government ID. We may also collect proof of address and proof of payment ownership where required for KYC checks.

Technical data

Technical data covers device and browser information, IP address, operating system, language settings and site usage data. We use cookies and similar technologies to support login sessions, remember preferences and collect analytics.

Transactional data

Transactional records include deposits, withdrawals, bets, wins and losses, bonus activity and payment receipts. We keep this information to operate your account, comply with anti-money laundering checks and for fraud prevention.

How we use your information

We use collected data to open and manage accounts, verify identity, process deposits and withdrawals, investigate suspicious activity and comply with legal obligations. With your consent we may use contact details for marketing and promotions, and you can opt out of marketing at any time.

Data protection practices

We use industry-standard technical and organisational measures to protect information, including encryption on data in transit, access controls and regular staff training. Access to personal information is limited to authorised personnel who need it to perform their duties.

Cookies and tracking technologies

We use cookies for essential site functions, analytics and to improve navigation. Third-party analytics and advertising partners may also set cookies. You can manage cookie preferences through your browser or the site cookie settings.

Information sharing and third parties

We share data with payment processors, identity verification providers, fraud prevention services and other service suppliers that help operate the site. We may also disclose information when required by law or to regulatory, audit and security authorities. Third parties will only receive the data needed to provide their services and are required to protect it.

Your rights

If you are a customer in Canada you have rights to access, correct and request deletion of personal data, as well as to withdraw consent for certain processing. You may also request restriction of processing or object to direct marketing. To exercise your rights contact us at [email protected]. We may require identity verification before actioning requests.

Access, correction and deletion

You can review and update account information in your account settings where available, or contact support for assistance. Deleting account data may affect your ability to use services and could be subject to retention where we must keep records for legal or compliance reasons.

Privacy policy updates

We may update this policy from time to time. When changes are made we will post the revised policy on the site and indicate the date of the latest update. Please check this page regularly for the current policy.