Contact our team
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Reach out any time and we’ll guide you through deposits, withdrawals, verification or site problems. Use live chat for quick answers, or email for documented requests. We manage requests promptly and can escalate account issues to specialist teams when needed. If you prefer, check the help centre for FAQs and guides.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email, response usually within 15 minutes) |
| General enquiries | [email protected] (general enquiries, expect reply within 48 hours) |
| Affiliate enquiries | [email protected] (partner programme, manager follow-up within 2 business days) |
| Phone | +1 604 782 4391 (phone support and SMS, available for account queries) |
| Working hours | 24/7 support across channels, specialist follow-ups during business hours |
Email assistance
Email is our preferred contact method for detailed requests, account issues or situations that need documents or explanations. Please email [email protected] with a clear subject line and include up-to-date contact details and your account ID if available. Providing complete information helps us review cases faster and prevents delays in resolving your request.
Contact Form
Response Time
Support response times: most inquiries are answered within one business day. Simple requests via live chat are often handled immediately, while emails may take a few hours. More complex issues, such as KYC checks or payment investigations, can take longer depending on their nature and third-party processing times. We’ll keep you updated at each step.
Feedback
We want to hear from you. Share any feedback, suggestions, or ideas to help improve the site - we read every message and use input to refine features, promotions, and customer support. Send your thoughts via live chat or the contact form; our team reviews submissions carefully and uses them to make practical updates that improve usability and the overall player experience.