Responsible Gambling

At Wombat we take safe, controlled play seriously. We want players to enjoy casino and sports betting responsibly, so we provide practical account tools and support to help you manage time and spending. If you ever feel your play is getting out of hand, we encourage you to use the tools below or contact our team for help.

Player protection principles

We believe gambling should be a form of entertainment, not a source of stress. Our approach focuses on prevention, early intervention and clear options for account control. We monitor accounts for unusual activity and offer personalised assistance where needed.

Activity-control tools

You can manage your account directly in the settings or by contacting support via live chat or email at [email protected]. Available controls include deposit limits, time limits, session reminders and temporary account breaks. If you prefer an agent to apply a change, our team can assist and confirm updates by email.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be increased, decreased or removed, but increases may be subject to a cooling-off period. We recommend choosing limits that match your entertainment budget.

Loss limits

Loss limits help you cap net losses over a chosen timeframe. This tool prevents ongoing chasing of losses and gives you a fixed safety buffer. You can adjust loss limits in your account or ask support to apply one on your behalf.

Time limits and session reminders

Use session reminders and automatic log-out settings to monitor play time. You can set a maximum session length and receive on-screen reminders when your time is up. Short breaks are a good way to keep play balanced with other activities.

Self-exclusion and account closure

If you need a longer break, self-exclusion lets you lock your account for a defined period or permanently. During self-exclusion your account will be closed to play and to promotional contact. To set a self-exclusion, use your account settings or contact support and we will process your request promptly.

Signs of problematic behaviour

Watch for warning signs such as betting more than you can afford, chasing losses, hiding activity from friends or family, neglecting responsibilities, or increased anxiety about gambling. If you notice these signs in yourself or someone close to you, reach out for help.

Practical tips for staying in control

Set a budget before you play and stick to it, use deposit and loss limits, take regular breaks, avoid gambling when upset or under the influence, and keep cards and banking tools separate from your play if that helps. Remember that wins and losses are part of gambling; don’t treat play as a way to make money.

Professional help and support

If you need professional help, please contact local counselling or addiction services in your area. We can also provide information on external support options and will work with you to apply any account controls you need. For assistance, reach out to our support team via live chat or email at [email protected].